Past Call Center (telemarketing) experience is necessary Past experience with Ticket Sales is necessary
BASIC FUNCTION: Center Managers are responsible for managing, planning, and organizing the telephone fundraising efforts for the Annual Fund of a host institution, including development and management of student supervisors (where applicable) and recruiting, hiring and training of student fundraisers. The Center Manager will perform daily, weekly and longterm statistical analysis; act as on-site liaison to our clients and be capable of effectively maintaining the integrity of a RuffaloCODY managed site.
The Center Manager will also be responsible for acquiring, upgrading, renewing and servicing all annual donors under $1,000 and season subscribers. In consultation with the campaign operations director and campaign consultant, help plan and implement the direct mail, telemarketing and online campaigns, personal solicitation and cultivation, stewardship programs, patron benefits and fulfillment. Manage all activities of the direct response campaign, including campaign logistics, direct mail and telemarketing solicitation and pledge fulfillment and integrate donors into the annual giving cycle.
RELOCATION Center Managers permanently relocate to a host institution, working with an institution to improve their fundraising efforts.
REPORTING RELATIONSHIPS: • Reports to: Director of Operations/Senior Operations Manager • Supervises: Supervisors and Representatives
ESSENTIAL DUTIES/RESPONSIBILITIES: Maintain positive relationships with clients, subordinates and senior management Serve as primary manager of telemarketing, direct mail and online campaign functions Help develop new methods, strategies and techniques to boost results, minimize expenses of total program and create greater overall productivity Evaluate changing direct response trends and technologies in real-time while making the appropriate adjustments to work toward the desired goals Streamline methods that integrate marketing channels (phone, mail, online and other mediums of communication) Determine strategy and methodology to identify, manage and solicit patron relationships Determine short and long-terms plans, including new strategies, to increase earned and contributed revenue Management of call center staff Coordinating internal off site staff (Writer/Data Services/Computer Operator/Project Manager) Recruiting/Interviewing/Trai ning student fundraisers, trainers, and supervisors Staff Motivation and Retention Data Analysis Project Reporting Forecasting/Projections Setting, meeting and exceeding goals, tracking progress and statistical trending Responsible for site specific “Human Resources” Financial Reporting/Analysis
QUALIFICATIONS : Education, Licenses/Certifications and Work Experience: Required: • Bachelor degree or greater • Experienced fundraising background (Calling Center and/or Annual Fund) • 2 or more years experience working with/inside an arts and cultural organization. • Strong supervisory, organizational and communication skills • Must be multi-task oriented, innovative and motivational • Proficient in Microsoft Word, PowerPoint, and Excel. • Must be able to analyze statistics and offer insight into statistical trending of program/project • Position requires dedication as hours needed to successfully manage site commands flexibility • Infrequent light physical effort required. • Must be able to work in an environment where the noise level is moderate
The statements stated in this job description reflect the general duties as necessary to describe the essential duties/responsibilities, job requirements, physical requirements and working conditions typically required, and should not be considered an all-inclusive listing of the job. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
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